Technical Copywriter Job at Q Link Wireless, Dania, FL

bnkzLzIxd0d6cXljdHhZZzUveWlxNzFxdnc9PQ==
  • Q Link Wireless
  • Dania, FL

Job Description

Technical Copywriter Location Dania, FL :

Q Link Wireless is an internet-based company with over 2.5 million customers, our company's mission is to wirelessly connect people to their world, regardless of their income. We are fulfilling this vision by consistently providing reliable, economical, and high-quality cell phone service to qualified low-income individuals within the United States.

This is a full-time in-house position based in Dania.

Q Link Wireless is seeking an adaptable and reliable "Technical Copywriter" who will work closely with our lead Technical Writer to produce clear and concise documentation that contributes to the overall success of the company's goals.

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. For consumer insight purposes, this individual will also meet with customer service channel managers frequently in order to understand the content needed for output.

Although the position reports to the Lead technical writer, the selected candidate may provide content writing support to other departments.

Duties and Responsibilities

  • Write and update customer-facing online help systems, user guides, reference guides, chat canned responses, email templates, IVR, troubleshooting guides, and other technical documentation.
  • Develop a strong technical understanding of our channels and all services offered.
  • Continuous improvement of technical documentation based on customer and department feedback.
  • Collaborate with cross-functional teams.
  • Follow project schedules and deadlines.

Qualifications & Experience

  • Bachelor's degree in a related area such as English, Communications, Journalism, etc.
  • Minimum 3 years of technical writing experience in a business environment.
  • Proficiency in using Microsoft Office (Word, Visio, Excel, PowerPoint, Outlook), WordPress, Dreamweaver, and Adobe RoboHelp.
  • Familiar with Help Authoring tools.
  • Experience in software documentation development a plus.
  • Knowledge of Web navigation and Web mapping is a plus.
  • Familiarity with structured writing, and industry-standard technical writing conventions.
  • Flexibility to thrive in a deadline-driven environment with minimal supervision.
  • Strong analytical, organizational, and problem-solving skills required.
  • Sharp attention to details.
  • A proven track record of being able to plan, prioritize, and deliver assigned projects on time.

Requirements:

  • Work samples or a working link to your current online portfolio.

Benefits:

  • Compensation based on experience.
  • Health, Dental, Vision, and Life Insurance.
  • PTO.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Dania, FL 33004: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Technical writing: 3 years (Required)
  • Adobe Dreamweaver: 3 years (Required)
  • Visio: 3 years (Required)

Work Location: In person

Job Tags

Full time, Work at office, Relocation, Monday to Friday, Shift work, Day shift,

Similar Jobs

Office of Statewide Pretrial Services

Pretrial Field Officer - Will County Job at Office of Statewide Pretrial Services

 ...The Office of Statewide Pretrial Services (OSPS or Office) is a statewide office that provides pretrial services under the Pretrial Services...  ...process. OSPS prepares pretrial investigation reports for the courts and supervises individuals released from custody as directed by... 

Carleton College

Visiting Assistant Professor of Sociology Job at Carleton College

 ...The Department of Sociology and Anthropology invites applications for a Visiting Assistant Professor of Sociology for the 2026-27 academic year with the possibility of renewal. We are seeking candidates with a PhD in sociology who have a demonstrated commitment to teaching... 

EJA Lighting Design, Inc.

Junior Associate Lighting Designer Job at EJA Lighting Design, Inc.

 ...About Us EJA Lighting Design is a boutique firm specializing in high-end residential and luxury hospitality projects. We're a small...  ...and technical brilliance About the Role We're seeking a Junior Associate Lighting Designer to join our team and contribute to sophisticated... 

UW Health

Exercise Physiologist Job at UW Health

 ...at the 9th street location. Approximately 5 hours a week. Qualifications ~ Bachelor's Degree in Exercise Science/Physiology/Kinesiology or Health Education with an emphasis in Exercise Science. Required Work Experience Licenses & Certifications BLS certification... 

Significant Productions, Inc

Central Florida Call for Freelance Theatre Technicians 2026 Job at Significant Productions, Inc

 ...technicians for additional hands as needed at both our touring house, The Sharon L Morse PAC and our production house, The Studio Theatre Tierra del Sol. Freelancers will be paid as 1099 contractors. See below for specific positions. Hourly rate based on experience....