Job Description

Salary: $46,080 - 61,240 per year Requirements:

• 1-3 years of experience with QuickBooks Online, preferably including QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
• Completed Intuit Academy Bookkeeping Certification is acceptable
• Proven customer support experience, ideally in a tech or SaaS setting
• Active QuickBooks Online Level 1 Certification to be provided before starting
• Strong grasp of bookkeeping principles and financial terms
• Ability to analyze complex situations, identify root causes, and communicate effective solutions
• Minimum of 2 days in-office work, 4 hours each day
• High-speed internet connection for remote work (DSL, cable, or fiber)

• Provide exceptional technical and consultative support for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software issues via phone and chat in a professional manner
• Implement prosperity principles in customer solutions
• Represent the Mid-Market customer, ensuring their success and ownership of outcomes
• Collaborate with teams like Learning & Development, Sales, and Product Management to share feedback and enhance product and customer experience
• Develop high-quality customer interactions that build confidence
• Identify trends and opportunities within the Mid-Market segment to create a unique service model
• Assist clients in using advanced QuickBooks Online features such as invoicing, complex bookkeeping, and payroll
• Keep updated with new features and updates of QuickBooks Online to serve as a trusted advisor

• Support

More:

We are looking for enthusiastic and motivated individuals to provide an outstanding support experience for our Mid-Market customers, focusing on businesses with over $2.5 million in annual revenue. This role combines technical product support, financial insights, and strategic customer service. We value a tech-savvy problem-solver with a strong bookkeeping background, who is eager to drive change, work collaboratively with our internal teams, and elevate the customer experience. We foster a culture of advocacy, ownership, and expertise and offer a competitive compensation package including performance-based rewards, cash bonuses, equity, and comprehensive benefits. This positions expected base pay in California is between $23.00 and $29.50, reflecting various factors such as experience and location.

last updated 1 week of 2026

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