Job Description

Salary: $52,800 - 61,240 per year Requirements:

• 1-3 years experience using QuickBooks Online, preferably including QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, OR a completed Intuit Academy Bookkeeping Certification
• Proven background in a customer support position, ideally in a tech or SaaS environment
• Active QuickBooks Online Level 1 Certification required prior to start date
• Strong grasp of bookkeeping principles and financial terminology
• Ability to analyze complex issues, pinpoint root causes, and communicate practical solutions
• Minimum of 2 days in office for 4 hours each day; dedicated high-speed internet connection required for remote work

• Provide exceptional technical and consultative support for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software-related issues through phone and chat in a professional manner
• Implement prosperity principles in customer solutions
• Act as an advocate for the Mid-Market customer, ensuring their success and satisfaction
• Collaborate with teams such as Learning & Development, Sales, and Product Management to convey client feedback and enhance product and customer experience
• Develop high-caliber customer interactions that instill trust and confidence
• Identify trends and potential within the Mid-Market segment to innovate a unique service model
• Guide clients in navigating advanced QuickBooks Online functionalities such as invoicing and payroll, helping them thrive through effective platform use
• Remain updated on QuickBooks Online developments to serve as a reliable advisor and demonstrate continuous dedication to expertise

• Support

More:

We are dedicated to providing a differentiated support experience for our Mid-Market customers, focusing on businesses with an annual revenue exceeding $2.5 million. Our team values passionate and driven individuals who lead change and collaborate effectively. We offer a competitive compensation package, including a performance-based pay structure, cash bonuses, equity rewards, and additional benefits. We are committed to equitable pay practices and regularly analyze compensation across various demographics. Join us as we foster a world-class customer experience, emphasizing our Prosperity Principles: Advocacy, Ownership, and Expertise.

last updated 1 week of 2026

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