On-Site Services Specialist Job at NS IT Solutions, Tacoma, WA

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  • NS IT Solutions
  • Tacoma, WA

Job Description

Job Title: On-Site Services Specialist 

Location: Tacoma, WA 98402
Schedule: Monday-Friday, 7:00 AM - 3:30 PM
Job Type: Temp-to-Hire (Engage)
Pay Rate: $20.00 per hour

Summary

Ricoh is seeking an On-Site Services Specialist with hands-on experience operating high-volume printers, copiers, bindery equipment, and related production tools. This role involves performing print production tasks, mailroom operations, scanning, shipping/receiving duties, equipment upkeep, and customer service support. The ideal candidate has strong technical aptitude, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

Print & Production Services

  • Operate high-volume copiers, printers, and duplicating equipment .

  • Perform binding and finishing tasks including cutting, folding, hole punching, drilling, jogging, stapling, and shrink-wrapping.

  • Operate high-volume scanners and image-handling software.

  • Conduct daily inspections on convenience copiers, clear paper jams, and escalate maintenance issues as needed.

  • Calculate and log job charges, maintain billing records, and ensure accurate documentation.

  • Perform quality control checks and final review of completed print jobs.

  • Deliver completed print and production work to designated departments or buildings.

Mailroom, Shipping & Receiving

  • Process incoming and outgoing mail, packages, and fax transmissions .

  • Apply postage and manage mail workflow using relevant machinery.

  • Verify accuracy of packing slips, determine appropriate packaging materials, and prepare outgoing shipments.

  • Assist with receiving, sorting, and distributing supplies and materials.

Customer Support & Administration

  • Respond to customer inquiries regarding job status, equipment issues, and service requests.

  • Maintain accurate meter logs, service logs, inventory records, and supply levels .

  • Assist with filing, document archiving, housekeeping, and miscellaneous administrative tasks.

  • Travel between nearby customer buildings if required.

Equipment Maintenance

  • Provide routine copier maintenance and basic troubleshooting.

  • Monitor equipment functionality and communicate with technicians for repairs.

  • Maintain organized and clean copier and production areas.

Requirements

  • High school diploma or GED required.

  • 1-2 years of experience in copy/print center operations, print production, or related roles (preferred).

  • Valid driver’s license may be required based on site needs.

  • Proficiency with MS Office Suite and basic computer skills.

  • Working knowledge of copier, printer, postage, and scanning equipment; basic electronics knowledge a plus.

  • Familiarity with shipping/receiving processes.

  • Ability to stand, walk, bend, reach, and lift up to 50-55 lbs. ; ability to push/pull equipment weighing up to 700 lbs.

  • Ability to read and understand written technical instructions, manuals, and job specifications.

  • Strong customer service , communication, and problem-solving skills.

  • Able to work independently and prioritize tasks in a production environment.

Key Skills

  • High-Volume Printing & Copy Operations

  • Scanning & Image Processing

  • Bindery/Finishing Equipment Operation

  • Shipping & Receiving

  • Mailroom Operations

  • Basic Troubleshooting & Equipment Maintenance

  • Customer Service

  • Organization & Time Management

  • MS Office (Word, Excel, Outlook)

  • Production Workflow Support

Job Tags

Hourly pay, Temporary work, Monday to Friday,

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