The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards. Key Responsibilities * Manage and supervise the Express Service Department, including express technicians and service advisors * Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.) * Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability * Train, coach, and develop express technicians and advisors to improve performance and retention * Maintain a safe, clean, and organized work environment * Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations * Monitor inventory levels for express service supplies and coordinate ordering as needed * Handle customer concerns or escalations promptly and professionally * Collaborate with the Service Manager and other department leaders to improve processes and service performance * Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics Qualifications * Minimum of 2–5 years of automotive service experience (express/lube experience preferred) * Prior supervisory or management experience in an automotive service environment preferred * Strong leadership, communication, and organizational skills * Ability to work in a fast-paced, high-volume environment * Customer-focused mindset with problem-solving abilities * Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred) * Valid driver’s license with a clean driving record Physical Requirements * Ability to stand, walk, and move throughout the service department for extended periods * Ability to lift up to 50 pounds * Comfortable working in a shop environment with noise, fumes, and varying temperatures Compensation & Benefits (Optional Section) * Competitive salary and/or commission structure * Health, dental, and vision insurance * 401(k) with company match * Opportunities for advancement within the dealership late
...Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights... ...and generous Unicorns of all kinds. Overview As Search Engine Optimization Manager, you'll analyze search data to provide tremendous...
...The role of Director, Global Pharmaceutical Communications - New Products is a unique opportunity to join our Company, one of the world... ...milestone communications (regulatory approvals, data releases, medical meeting communications). Act as strategic counselor on strategy...
...Kennedy International School provides a bilingual, well-rounded education for its students from preschool through 12th grade. We pride... ...knowledge. We are looking for a French & English Bilingual Monitor for the Lower School (Grades Pre-K3 to 5th) to join our diverse...
...our LVN/LPN positions. The Licensed Practical/Vocational Nurse is responsible for providing direct patient care under the supervision... ...program. At least one year of nursing experience. Community health/hospice, medical/surgical, and homecare experience is...
...Are you looking to start a fulfilling job in the auto industry?Benzeen Auto Parts has been serving its customers for over 10 years with all late... ...customer service, and we are looking for a Parts Delivery Driver to join our North Hollywood team! As a Parts Delivery...