Job Description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Experienced IT technical analyst responsible for administering, monitoring and supporting the hardware platforms, operating systems, and their related products and technologies. Working to improve distribution center operations by participating in support and integration activities in support of Ross' distribution and transportation systems. As a member of a team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes and guidelines.

The base salary range for this role is $64,500 - $91,850. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.

• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.

• Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.

• Take on new roles and responsibilities as assigned, or as business needs require.

• Provide appropriate documentation and knowledge transfer to all individuals or organizations that are supported.

• Perform hardware/software configuration and release management.

• Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.

• Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates.

• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.

• Detailed understanding and ability to design structured cabling systems utilized in the DC inclusive of CAT5, Cat 6/6E, Single and Multi-Mode fiber Optics, IDF/MDF's, switches and cross connection methodologies.

• Comprehensive understanding and ability to troubleshoot hardware/software issues on WCS platforms (examples: Dematic conveyance, Inteligrated / Crisplant Tilt Tray, GOH, PTL/PTV, Ticketing).

• Comprehensive understanding and ability to troubleshoot hardware/software on the following deployed components: RF devices, ticketing systems, label platforms, time keeping, backup environments and voice systems.

COMPETENCIES:

People

• Building Effective Teams

• Developing Talent

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Customer Focus

• Dealing with Ambiguity

• Integrity & Trust

• Time Management

• Problem Solving

• Listening

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.

• Solid understanding of retail dynamics within a complex, highly integrated environment.

• Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.

• Experience with Distribution Center / Warehouse management systems.

• Very technically competent and working experience with:
o Networking topologies and wireless computing infrastructure
o Maintaining network systems and services including servers, routers, switches, firewall, VPN, VoIP, and other IP devices
o UNIX and Windows operating systems
o Internet / Intranet technologies
o Data Center design / optimization and environmental support components
Preferred Qualifications:

• 2+ years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management and Event Management tool or related technology

• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.

• Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.

• Experience defining and delivering effective methodologies and process to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.

• Strong analytical, problem solving, root cause analysis and troubleshooting skills.

• Undergraduate degree or equivalent work experience.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job Tags

Full time, Work experience placement, Work at office, Local area,

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